What does good medical website design look like?
A good medical website takes the user on an easy and enjoyable journey that culminates in them taking an action that benefits your business – like booking an appointment.
Like most things that sound simple, it actually takes considerable skill to achieve.
We’ve seen many websites that failed to convert visitors into patients because:
- There was no online booking option
- It didn’t work well on a mobile
- Visitors had to type the phone number in manually
- People got caught in an endless loop of ‘learn more’ before they could book
- It lacked a distinct flavour – could have been any practice anywhere
- It used stock imagery so lacked authenticity
- There wasn’t enough information to help visitors form an opinion about your ethos and attitudes.
We’ve also seen our share of clients coming to us after a slap on the wrist from AHPRA for a non-compliant website that featured false or misleading claims, created a false expectation of beneficial treatment, used testimonials, or encouraged the overuse of health services.
Vital elements of a good medical website

Provides the information your patients seek

Easy online booking

Effective calls to action throughout

Complies with AHPRA or TGA advertising regulations

Appealing design

Provides legal protection for you online

Search engine optimised

Converts traffic into patients

Reflects your practice’s personality

Has a mobile-first design

Includes click-to-call
